Seven Years of Flight Desk India: Our Anniversary Party in Photos
From a two-desk room in 2018 to a 24/7 travel desk serving families across three continents
By Neha Mahajan, Co-founder & CEO · Tue Aug 19 2025 · Published by Flight Desk India
In 2018 this company was two desks, one landline and a spreadsheet of fares that we updated by hand. Seven years later there is a night shift, a payments desk, and a wall in the corridor covered in printed messages from travellers. That wall was the best decoration at the party and it cost us nothing. The photo slideshow was a mistake (in the best way) Somebody found the folder of 2018 photographs.
The first office had a ceiling fan that rattled and a whiteboard with four airline names on it. Two of the people in those pictures were in the room, now running teams. Cake, and a speech that was supposed to be five minutes The cake had a boarding pass on it. The date on the boarding pass was our first ever booking. The speech ran nineteen minutes. Nobody is apologising. Games were organised. Games were abandoned in favour of everybody talking.
What actually changed in seven years 2018 — two consultants, flights to Delhi and Amritsar only. 2020 — the year we spent rebooking cancelled itineraries and learned what this job really is. 2022 — the 24/7 desk opened, because our travellers live in different time zones than we do. 2024 — secure card payments and instant receipts brought in-house. 2025 — 12,000+ bookings, a 4.9★ rating, and a team of over twenty.
Thank you To every family who called a small agency in Mohali instead of a booking site, and then called again the next year: this party was really for you. Here is to the eighth.